Your Chatbot's Deflection Rate Went Up. Customers Just Gave Up.

Last month, I had a problem with a popular mobile banking app in Southeast Asia. Nothing exotic. A transaction didn't go through, and my support ticket had been sitting untouched for two weeks.

So I opened the app's chatbot. It greeted me warmly, asked how it could h…

Source: dev.to

Read the full article on dev.to →

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